A woman took to Facebook after finding Earls Kelowna didn't meet the standards of the restaurant's own accessibility policy posted on its website. 

On X, Aflightoffancy posted on July 29, about her experience dining at the popular food chain. 

The post reads, "Called ahead, made a [reservation], inquired about a lift for those with disabilities."

The poster wrote the staff told her there was a lift, but upon arriving for a group dinner she was told the establishment only has stairs. 

Aflightoffancy continued her post on X stating she made the "very difficult climb" up the three flights of stairs alleging that no staff offered her assistance. 

The building that houses Earls Kelowna falls under the "grandfather" clause which allows for the treatment of prior laws or rules.

In an email to Black Press received Aug. 1, Earls spokesperson Jacqueline Edwards said the 1989 structure "met or exceeded local building code requirements" at the time it was built. 

On the Earls website, the company includes an accessibility policy. The policy includes "barrier-free access" and emphasizes the importance of communicating with guests with disabilities. 

Edwards wrote to Black Press that the restaurant chain is "committed to enhancing accessibility at all Earls locations and will address Earls Kelowna during our next major renovation. In light of this, we will be updating our online policy to provide greater transparency about our accessibility commitments to our guests."