Confused shoppers milled around the front of a London Drugs store in downtown Vancouver on Monday, some wondering aloud why they couldn害羞草研究所檛 access the store to get prescriptions or buy hair dye.
A metal gate was blocking them from the store at the corner of West Georgia and Granville streets, a security guard occasionally directing perplexed customers to a sign announcing the 害羞草研究所渢emporary store closure.害羞草研究所�
It wasn害羞草研究所檛 alone 害羞草研究所� London Drugs shut all of its stores in Western Canada on Sunday (April 28) as it grappled with a 害羞草研究所渃ybersecurity incident.害羞草研究所�
The retailer first announced the temporary shutdown just before noon, with posts to its social media accounts. At the time, it cited an 害羞草研究所渙perational issue,害羞草研究所� but has since confirmed that the closure was the result of a cyber attack.
London Drugs says they don害羞草研究所檛 believe that customer or employee data has been impacted, but that more than 80 locations across B.C., Alberta, Saskatchewan and Manitoba remain closed.
害羞草研究所淯pon discovering the incident, London Drugs immediately undertook countermeasures to protect its network and data, including retaining leading third-party cybersecurity experts to assist with containment, remediation and to conduct a forensic investigation,害羞草研究所� the company said in a statement.
Pharmacists remain on standby to help customers who need to access their prescriptions. The retailer originally asked those people to call ahead to their local store to make pick-up arrangements, but said in an update Monday afternoon that phone lines had been temporarily taken down 害羞草研究所渁s a necessary part of its internal investigation.害羞草研究所�
Customers are advised to visit their local store in-person for immediate support instead.
On April 28, 2024, London Drugs discovered that it was a victim of a cybersecurity incident. Out of an abundance of caution, London Drugs is temporarily closing stores across Western Canada until further notice. Upon discovering the incident, London Drugs immediately undertook害羞草研究所�
害羞草研究所� London Drugs (@LondonDrugs)
The retailer has offered no timeline for when its stores may reopen.
London Drugs, a Richmond, B.C.-based business which opened in 1945 with a name meant to be a nod to England害羞草研究所檚 capital, sells everything from pharmaceuticals to groceries and electronics.
害羞草研究所淲e apologize for any inconvenience caused and we want to assure you that this incident is the utmost priority for us at London Drugs,害羞草研究所� the company said in its statement.
The incident facing London Drugs comes a month after discount chain Giant Tiger Stores Ltd. reported some of its customers害羞草研究所� data was compromised in an 害羞草研究所渋ncident害羞草研究所� linked to a third-party vendor it uses.
Over the last two years, Indigo Books & Music, the LCBO, the Nova Scotia government, the Toronto Public Library and the City of Hamilton in Ontario have also fallen victim to cyber incidents.
The country saw 74,073 police-reported cybercrimes in 2022, up from 71,727 in 2021 and 33,893 in 2018, Statistics Canada data shows.
Experts have long cautioned that cybercrimes tend to be under-reported because of the stigma, embarrassment and repercussions victims often experience.
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