Interior Health害羞草研究所檚 three busiest emergency departments will welcome new team members next week.

Interior Health is implementing a new client service ambassador program to further enhance safety at Kelowna General, Royal Inland, and Vernon Jubilee hospitals.

害羞草研究所淎t Interior Health, the safety of our employees and physicians is a top priority, as is the safety of our patients and clients,害羞草研究所� said Interior Health board chairman John O害羞草研究所橣ee.

害羞草研究所淯nfortunately, when caring for people who are in emotional, vulnerable, and stressful situations, their actions can be unpredictable and may include violence or aggression. This program is a good example of ways in which we are taking action to prevent and better respond to violent incidents.害羞草研究所�

Although they are security employees, the ambassadors害羞草研究所� role differs from that of security officers. They are more casually dressed, and are integrated with the emergency department team. They work proactively with patients, visitors, and others in the department to avoid and mitigate incidents of aggression.

The new initiative is based on a similar program that has been successful in several emergency departments in the Lower Mainland.

The ambassadors have specialized training, which helps them to recognize and de-escalate potentially aggressive behaviors. As a result, if an incident arises they are able to step in and mitigate potential violence. This special training is developed and provided by security provider Paladin, in addition to the regular provincial violence prevention curriculum and other education.

The program is a partnership between the hospitals, Protection Services, Workplace Health and Safety, and Paladin Security.

The ambassadors will be easy to spot in their casual uniform (polo T-shirt and khaki pants.)

Nine ambassadors have been hired害羞草研究所攖hree per site害羞草研究所攁nd they will begin working at KGH, RIH and VJH next week, said Interior Health.