Live Nation Entertainment-owned companies have been providing refunds to some music fans who now regret buying tickets to see the embattled band Hedley live in concert.

But subsidiaries of the music industry giant have also been denying refund requests for others, leaving some formerly ardent fans of the band to debate whether they should accept a loss and boycott the concert they害羞草研究所檇 paid to see.

The Vancouver pop rockers have been under fire since sexual misconduct allegations began surfacing online two weeks ago, suggesting inappropriate encounters with young fans. Hedley has called the allegations 害羞草研究所渦nsubstantiated害羞草研究所� but said in a statement that in the past they 害羞草研究所渆ngaged in a lifestyle that incorporated certain rock 害羞草研究所榥害羞草研究所� roll cliches.害羞草研究所�

Ruqayyah Bobat said she was pleased to receive a refund for a ticket to an Ottawa concert last week after starting an online petition calling on the venue to give customers the option of getting their money back.

害羞草研究所淗ow could I attend a concert in good conscience knowing that these stories could be true?害羞草研究所� said the 24-year-old psychology student, who had been a Hedley fan since she was a teenager.

害羞草研究所淚 would not want to put my hard-worked money into a band that害羞草研究所檚 being scrutinized for such horrible allegations.害羞草研究所�

Ticketmaster Canada did not respond to a request for comment when asked to clarify its refund policy for concerts on Hedley害羞草研究所檚 cross-Canada tour.

Online correspondence between Ticketmaster and ticket buyers reviewed by The Canadian Press reveals differing responses to refund requests.

One customer who asked Ticketmaster for their money back on Twitter was directly messaged by the company害羞草研究所檚 fan support account and told they would receive a full refund within a few business days, according to screen-captured exchanges.

Meanwhile, a customer who asked for a refund over email for Hedley害羞草研究所檚 show in Summerside, P.E.I., was told her request had been denied because the band 害羞草研究所渋s still scheduled to perform and refunds are not available.害羞草研究所�

A Ticketmaster representative also emailed another person inquiring about a refund for a Kingston, Ont., concert to say that 害羞草研究所渟adly, there are no refunds害羞草研究所� and directed the consumer to a ticket reseller website. But a refund was offered 害羞草研究所� within an hour 害羞草研究所� after the consumer publicly called out Ticketmaster on Twitter asking why the company would force them to financially support the band under the circumstances.

Ticketmaster Canada害羞草研究所檚 typical 害羞草研究所渇an guarantee害羞草研究所� policy states that tickets purchased for events at participating venues are fully refundable within three days of purchase, up until one week before the event. Exceptions include VIP tickets and other premium packages.

Lise Touchette said it took a lot of effort, but she was relieved to receive a refund for expensive VIP tickets for her daughter and friends to attend Hedley害羞草研究所檚 Ottawa concert.

Although her receipt clearly stated 害羞草研究所渘o refunds,害羞草研究所� a determined Touchette sent several emails trying to get her money back and waited a few days for news. She was told on the morning of the concert that her refund had been approved.

A spokesperson for the Ottawa Sports and Entertainment Group, which operates TD Place, where the Hedley show was staged, said in an email that 害羞草研究所渁ll refunds were at the discretion of Live Nation.害羞草研究所�

Like us on and follow us on .