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Burnout, death threats, stigma: Inside the life of an Okanagan non-profit operator

Three women who have tasked themselves with helping others share their stories
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Crystal Hedlund (left), who operates a business, Crystal害羞草研究所檚 Baked Blessings, helps out families in need with Christmas dinners and gifts. (Submitted photo)

There害羞草研究所檚 a question that害羞草研究所檚 been weighing on Crystal Hedlund害羞草研究所檚 mind: 害羞草研究所淲ho comes to help the people that help everybody else?害羞草研究所

The former Vernon woman owns Crystal害羞草研究所檚 Baked Blessings, a bakery business that she uses to help others, whether it害羞草研究所檚 feeding the homeless or giving a lift to a struggling family, especially around Christmas time when she bundles up dinners and gifts for families in need.

Hedlund lived in Vernon for about eight years until the rental market drove her out. Finding a house big enough for her six kids was going to cost $4,000 a month, so she moved to Canoe and has been operating there ever since.

At least once a month, she donates a custom cake to a low income family that can害羞草研究所檛 afford it.

Between her large family, her baking business and the charitable causes she pursues, Hedlund says burnout is 害羞草研究所渄efinitely there,害羞草研究所 but she doesn害羞草研究所檛 have time to practice self-care to alleviate that burnout.

She says the public expects her to help others, but when she needs help herself, support is limited.

害羞草研究所淲henever the owners of these companies need something for themselves to keep running the company or need something even just for themselves, nobody害羞草研究所檚 willing to donate, nobody is interested in donating to help me,害羞草研究所 she said.

害羞草研究所淲e literally bend over backwards answering phones all day and night, answering emails and messages all day, talking people off ledges, putting our own family aside to help other families 害羞草研究所 and for us not to be able to get the help that we need when we need it, it害羞草研究所檚 a little disheartening.害羞草研究所

Hedlund says she wishes the public would see her for what she is: a human being, capable of a lot but prone to fatigue like anyone else when taking on the task of helping others with their own time and money.

害羞草研究所淚 am a person, I害羞草研究所檓 human, you know. I need to rest.害羞草研究所

Hedlund says it would be nice if there were government grants available to her, 害羞草研究所渂ecause otherwise we do feel alone. I don害羞草研究所檛 have a team of people, it害羞草研究所檚 just me.害羞草研究所

Carrie Lynn (the last name is a pseudonym) has been operating Food-It-Forward Okanagan, a food rescue organization, for the past two and a half years. She is applying to have the organization become a federally recognized charity.

Based in Kelowna, Lynn害羞草研究所檚 organization takes food that would otherwise go to the trash and uses it to feed nearly 10,000 people a week between Salmon Arm and Osoyoos.

害羞草研究所淚n British Columbia alone there害羞草研究所檚 five million dollars of food waste every single month. That equates to six billion dollars a year, and we have starving children in our school systems,害羞草研究所 Lynn said.

Lynn explains that after food donors contact her, she or one of her drivers picks the food up and takes it to the places that need it. The result can be bread for school breakfast programs, ingredients for cooks at treatment centres, or prepared food for families that are struggling to maintain self-sufficiency.

害羞草研究所淚f I could get all of the food waste in the Okanagan, nobody would go hungry.害羞草研究所

Lynn says people can be aggressive or demanding when it comes to getting food. She害羞草研究所檚 had to deal with death threats, and violent altercations where the police have had to come defuse a situation.

As a result, she害羞草研究所檚 had to set boundaries for herself.

害羞草研究所淚害羞草研究所檓 still willing to help feed my community, but I害羞草研究所檓 only going to do it with what I害羞草研究所檓 comfortable with and what will protect me and my volunteers,害羞草研究所 she said.

Lynn says one of the biggest problems leading to burnout is crossed boundaries, and even though she害羞草研究所檚 made setting boundaries an integral part of her charity work, she puts 40 to 60 hours a week into the food rescue organization, on top of working full-time to pay her bills.

There are also misconceptions about small organizations that do non-profit work.

害羞草研究所淢ost people have the understanding that we are all given money, we all have an operating budget, we should absolutely be obligated to feed these people. What they don害羞草研究所檛 understand is that it takes the kindness of a community to continue to run these organizations,害羞草研究所 she said.

Again, the question of who helps those who help others looms large.

害羞草研究所淲hen the community has the mindset that they don害羞草研究所檛 have to worry and look after any of the smaller organizations, then we害羞草研究所檙e all by ourselves. Who害羞草研究所檚 looking out for us?害羞草研究所 asks Lynn.

Lynn says a lot of the smaller organizations band together when they need help, 害羞草研究所渂ecause they understand that that害羞草研究所檚 what community is, it takes all of us joining arms together to feed our community and to look after it.害羞草研究所

Echoing Hedlund, she says 害羞草研究所減eople are seen as things, instead of humans.害羞草研究所

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Clary Lausnes and her husband have operated the All Are Family Outreach Society since 2014, serving individuals and families in need of help from Armstrong to Kelowna.

One of the major challenges the society has faced of late is securing a building to house donated goods. Money aside, it害羞草研究所檚 a challenge that stems from the stigma attached to the people they help.

害羞草研究所淲e go to try and find a building and what we hear is, 害羞草研究所榳ell we don害羞草研究所檛 want those kind of people next to us,害羞草研究所櫤π卟菅芯克鶟 Lausnes said. 害羞草研究所淭here害羞草研究所檚 this idea that anybody that uses a food bank is an addicted, dirty, homeless thief, and while we don害羞草研究所檛 turn away street people, our main group of people that we help is seniors and families. But we just can害羞草研究所檛 get over this stigmatism that is out in the general public that people that come into food banks are lower than the lowest.害羞草研究所

Lausnes has seen it all while operating the outreach. She害羞草研究所檚 had people try to blackmail them into giving them what they want, and has dealt with people becoming physically violent and throwing things at them.

害羞草研究所淎nd yet we害羞草研究所檙e expected just to sit and smile because we害羞草研究所檙e a charity and we have to be nice.害羞草研究所

She doesn害羞草研究所檛 do it for financial gain or recognition, as there害羞草研究所檚 none to be had. She does it because she cares about people.

Lausnes says Canadian pension rates need to go up, as she sees too many seniors living destitute.

害羞草研究所淚 have seniors that go to the grocery store and just stand in the produce aisle and cry,害羞草研究所 she said.

Lynn and Hedlund both identify with feelings of isolation in their roles as providers for their communities. For Lausnes, it害羞草研究所檚 more of an emotional fatigue from working with people in tragic life circumstances.

害羞草研究所淲e deal with things like suicide and child abuse and marital abuse and mental health issues and hungry seniors,害羞草研究所 she said. 害羞草研究所淚f you害羞草研究所檙e lucky you can leave it behind at work, but who can leave three hungry children and just go home and forget about it? That doesn害羞草研究所檛 happen.

害羞草研究所淭he isolation I experience is more of a lack of understanding from the public that we are just humans,害羞草研究所 she added, again reflecting the sentiments of Hedlund and Lynn.

Financial struggles are common among all of the small non-profit operators. Lausnes says donations have dropped 害羞草研究所渕ajorly,害羞草研究所 and All Are Family Outreach gave out $300 more in donations than it took in, a deficit that came out of their own pockets and one that害羞草研究所檚 not sustainable. Hedlund has contacted real estate companies and car dealerships to see if they害羞草研究所檙e willing to sponsor her Christmas hampers, to no avail. Lynn is in need of a refrigerated vehicle, or even just access to one, but has had no luck to date.

The non-profits rely on donations from the community to keep going. To donate to Hedlund, email crystalsbakedblessings@gmail.com. To support Lynn, email fooditforwardokanagan@gmail.com. To donate to Lausnes, email aafoutreach@hotmail.com.

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Brendan Shykora
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Brendan Shykora

About the Author: Brendan Shykora

I started at the Morning Star as a carrier at the age of 8. In 2019 graduated from the Master of Journalism program at Carleton University.
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